Hello Kitty Hearts Cake

• Upon receiving the cake, refrigerate it immediately.
• Cream cake should be kept in room temperature for some time to develop the best flavour and texture before consumption.
• Slice and serve the cake at room temperature and make sure it is not exposed to heat.
• Keep cakes away from direct sunlight, moisture and heat, as they may fade or melt.
• Avoid keeping cake on top of any electronic items.
• Store leftover cake in refrigerator if not in use.
• The cake should be consumed within 48 hours.
• Enjoy your cake!

• We take pride in delivering our cakes to you in pristine condition, ensuring that they arrive fresh and ready for your special occasion. Our team has developed special packaging to ensure your cake is delivered safely.
• We make every effort to deliver your order within the selected time slot. However, in rare cases where factors beyond our control may impact delivery, we will notify you in advance.
• We offer delivery services throughout Dubai for your convenience.
• If you prefer to pick up your cake, please note that some of our cakes may be difficult to transport and can become damaged if not handled with care. We are not responsible for any cakes picked up from our store that become damaged after leaving our premises. We recommend that you thoroughly inspect your cake before leaving our store to ensure it is in perfect condition.

Cancellation - If you wish to cancel your order, please inform us at least 2 days before the scheduled delivery or pick-up date.

Change of Delivery Date - Our working hours are from 10 AM to 12 AM. Any changes sent after 5 PM will be considered as sent on the next day.

Once your cake is delivered, we kindly ask you to carefully inspect it and make sure if its in proper condition.

Please be advised that we cannot take responsibility for cakes that have been accepted in proper condition, but get damaged afterwards. We advise that you store your cake in a fridge if it will not be served immediately and avoid storing it in hot or humid areas.

Can I give you my own design and you make it?

• Yes, send us your design to our sales team via WhatsApp & get an instant quotation for it.

Can I reduce the size of the cake which I have chosen from the website?

• All the cake designs available in the website are set to the minimum weight, certainly we can make it bigger but not smaller and for that we request you to choose a different design matching your budget.

Can I change the delivery date after placing the order?

• Yes, you can change the date 48 hours before the original delivery date.

How do I place an order for a cake?

• To place an order, simply visit our website and browse through our selection of cakes. Once you've selected a cake, click on the "Order Now" button and follow the prompts to provide the necessary details.

What is the lead time for placing an order?

• We recommend placing your order at least 48 hours in advance to ensure we have ample time to create and customize your cake to perfection. But we also provide same day delivery depending upon how busy we are on that particular day, and we advise you to contact us for confirmation via whatsapp.

Do you offer delivery services?

• Yes, we offer delivery services. You can select your preferred delivery date and time slot during the checkout process. Also you can choose the pickup option to save shipping fees.

Can I customize the design and flavor of my cake?

• Minor changes are allowed such as Colour of the Cake & Toppings within the same range of cost. Flavors can be selected from the wide range of flavors displayed in the website. 

Do you offer gluten-free or allergy-friendly options?

• No, unfortunately we don’t have gluten free options yet.

How can I pay for my order?

• We accept payment via credit/debit card. Payment can be made securely during the checkout process on our website.

Can I order a cake for a specific dietary requirement, like vegan or nut-free?

• We don’t offer such cakes

Do you make cakes for large events or weddings?

• Absolutely! We specialize in creating custom cakes for weddings and large events. Contact us to discuss your specific requirements and preferences.

Can I order cake pops or cupcakes in addition to a cake?

• Yes, you can definitely order cake pops or cupcakes along with your cake. Simply add them to your order during the checkout process.

What is the difference between fondant and buttercream icing?

• Fondant is a smooth, rolled icing that provides a polished finish and is excellent for intricate designs. Buttercream is a creamy, fluffy icing that offers a classic, delicious taste and is perfect for smooth or textured finishes.

Do you provide cake stands or displays for rent?

• No, we don’t offer cake stands and displays for rent.

How far in advance should I place an order for a wedding cake?

• We recommend placing your order for a wedding cake at least 1 week in advance to ensure availability and allow time for design consultations. But still contact our sales team via whatsapp if the wedding is less than a week away.

What should I do if I have a problem with my order?

• If you encounter any issues with your order, please contact us immediately. We will do our best to resolve the issue and ensure your satisfaction.

Do you offer any promotions or discounts for bulk orders?

• Yes, we offer promotions and discounts for bulk orders. Please contact us to discuss the details of your order and any available discounts.

Can you accommodate last-minute orders or rush deliveries?

• We will do our best to accommodate last-minute orders and rush deliveries based on availability. Please contact us as soon as possible to discuss your specific needs.